A complete laundry system that records every item from intake to handover, sends WhatsApp ready alerts automatically, and stops lost balances and cash tampering.
Laundry management software tracks every garment from the moment it is received until it is handed back clean and pressed — together with what the customer paid, what is still due, which rack it sits on, and which worker is responsible at each stage. The goal is simple: no lost items, no lost money, and no lost customers.
Most laundries in Egypt, Saudi Arabia, the UAE, Qatar and Kuwait start with a notebook and paper tickets, then add a POS to print invoices. The POS knows the amount, but not where the garment is, when it became ready, or why the customer hasn't collected it for two weeks. That is where the silent losses begin: crowded racks, unpaid balances nobody follows up, and 'missing item' complaints with no record to settle them.
Nazzem's laundry software was designed inside a working laundry, not in an office. A simple Arabic interface for staff, a clear mobile dashboard for the owner, and automatic WhatsApp messages for customers. Use it as a complete laundry system, or as a layer on top of the POS you already have.
These are the issues we hear most from laundry and dry-cleaning owners. Each looks small day to day — and adds up to real money by month end.
Customers don't know their order is ready and staff are too busy to call everyone. Racks fill up and payments stay uncollected for weeks.
At peak time a worker searches dozens of bags for one order while the customer waits. Without a rack number and color per order, handover becomes your slowest step.
Deposit on intake, balance on pickup, regulars on account. Without a clear ledger small amounts disappear and disputes have nothing to settle them.
Deleted or edited invoices, unexplained discounts, shift totals that don't match the till. Owners need to know what happened today without standing in the shop.
When a customer says an item is missing, there's no accurate record of count, type and condition at intake — so the owner usually pays even when not at fault.
A weekly regular hasn't returned in a month and nobody notices. Losing a loyal customer costs far more than any software.
Every feature here exists because it solved a real problem inside a working laundry — not a theoretical feature list.
The front desk records the customer, each garment type and count, and the service (wash, press, dry-clean, express). Prices come from your own price list automatically.
Each order gets a number and a rack color, so staff find it instantly at handover. This alone noticeably shortens peak-hour pickup times.
Big buttons and clear colors for washing and pressing staff, whatever their language or experience with devices. Moving an order from 'washing' to 'ready' takes two taps.
The moment staff tap 'ready', the customer gets a WhatsApp message with the order number, the balance due and a tracking link. No copy-paste, no phone calls.
Every payment, discount or edit is logged with the staff name and time. Issued invoices can't be deleted, and shift closing reconciles cash, card and transfers against what was recorded.
One account per customer with order history and amounts due — ideal for regulars, hotels and companies billed monthly.
See from your phone how many orders came in today, how many are ready but uncollected, what was collected, and which customers haven't returned.
Daily and weekly WhatsApp summaries: revenue, top services, average turnaround and late orders — numbers you understand in a minute.
Built for laundry businesses of different sizes, from a single shop to a central plant.
Single-branch laundries that want organized intake, handover and collections.
Delicate items, dresses and suits that need precise condition notes at intake.
Per-meter or per-item orders with home pickup and delivery slots.
Track and compare every branch from one dashboard.
Receive orders from partner shops and track movement between locations.
Monthly corporate accounts with clear statements.
Each country has its own invoicing, tax and currency rules. The software runs in Arabic and English and in your currency, and where needed we connect it to a certified e-invoicing provider in your country (Nazzem itself is not a certified e-invoicing provider).
Laundries selling to consumers fall under the Egyptian Tax Authority's e-receipt system, which requires receipts to be issued through a channel connected to the system. We connect the software to an approved channel or provider so the receipt is issued where the order is recorded.
ZATCA is bringing businesses into Phase 2 e-invoicing (Fatoora integration) in waves; Wave 25 lowered the threshold to SAR 187,500 with an integration deadline of 1 February 2027. We connect to a compliant e-invoicing solution so tax invoices with QR codes are issued from the laundry.
UAE e-invoicing becomes mandatory from 1 January 2027 for businesses above AED 50 million in revenue and from 1 July 2027 for the rest, through an accredited service provider (ASP). Most laundries fall in the second phase — now is a good time to get your data ready.
Qatar has not implemented VAT yet; a draft e-invoicing law was approved in 2026 without a final rollout timeline. The software runs in Qatari riyals and e-invoicing can be added once requirements are published.
Kuwait has no VAT or mandatory e-invoicing in force yet. The software runs in Kuwaiti dinars and issues organized invoices and receipts, and we add any e-invoicing integration as soon as official requirements are published.
A quick comparison to help you decide what your laundry needs at its current stage.
| Notebook & paper tickets | Generic POS / accounting | Nazzem laundry software | |
|---|---|---|---|
| Garment & location tracking | None | Usually none | Ticket number + rack color |
| Ready notifications | Manual calls | Manual | Automatic WhatsApp + tracking link |
| Balances & customer debt | Easily lost | Partial | Account per customer + reminders |
| Invoice deletion control | None | Depends | Full audit trail by staff |
| Ease for frontline staff | Easy but messy | Built for accountants | Big-button worker mode |
| Owner visibility remotely | No | Sales reports only | Dashboard + WhatsApp report |
Imagine a laundry receiving 60 orders a day at an average of SAR 40 (or the equivalent), where 10% of customers collect a week or more late because they don't know their order is ready. That's 6 orders a day occupying racks, and roughly SAR 240 a day in balances sitting outside the till.
Within a month more than 170 orders pile up, staff search and call manually, and some customers never come back. An automatic WhatsApp message when the order is ready, plus a reminder two days later, fixes this with no extra effort from the team.
Figures in this example are illustrative and vary by laundry size and pricing.
No need to stop work or change everything at once. We start with a focused 7–14 day trial period.
You tell us how orders come in and go out, and where things break.
We load your price list, garment types, racks, staff and permissions.
Short hands-on training for the front desk and washing staff on your own devices.
We support the first days and measure pickup speed and collections before expanding.
Pricing usually combines a one-time set-up and training fee with a monthly or yearly subscription that includes support and updates. A single-branch laundry and a ten-branch chain don't pay the same, because the work involved is very different.
WhatsApp Business message fees and e-invoicing provider fees are charged at cost based on your usage, and we explain them before you start — no surprises.
See our plans and request a quoteWe implement and support the system remotely and serve businesses in the main cities of the Gulf and Egypt, with Arabic and English support on WhatsApp and phone.
Riyadh, Jeddah, Dammam, Makkah, Madinah, Khobar, Taif, Abha, Buraydah, Tabuk
Cairo, Giza, Alexandria, Mansoura, Tanta, Assiut, Sohag
Dubai, Abu Dhabi, Sharjah, Ajman
Doha, Al Rayyan, Al Wakrah
Kuwait City, Hawalli, Farwaniya, Ahmadi, Jahra, Mubarak Al-Kabeer, Salmiya
Tell us about your laundry, your daily order volume and your biggest bottleneck — we'll suggest the right starting point and a 7–14 day trial period.