Delivered project
Laundry management system: from notebooks to fully digital operations
We delivered a system for a laundry and dry-cleaning business that controls the cycle from garment intake to handover and collection, giving the owner full visibility without being on site.
- Business
- Laundry & dry cleaning
- Solution
- Laundry management software
- Users
- Owner, front desk, washing team, customers
Before the system
The laundry relied on notebooks and scattered calls to notify customers, so ready garments piled up on racks and outstanding balances were hard to track.
Challenges
- Ready garments piling up because customers didn't know they were ready.
- Hard to find a garment's rack during rush hours.
- Outstanding balances without a clear record to prevent disputes.
- No owner visibility into cash and volumes when away.
What we delivered
- An intake screen at the counter and a tablet for the washing area.
- Color and number rack coding for every order at intake.
- An automatic WhatsApp ready message when the status changes.
- A customer link showing items, invoice and balance.
- Simple staff mode with big buttons to prevent input errors.
- No invoice deletion and a time-stamped audit trail for cash.
How each team uses it
- Owner
- Tracks revenue, volumes, balances and shift reports from his phone.
- Front desk
- Records garments, takes payment and assigns a rack in seconds.
- Washing team
- Moves orders between stages with one tap.
- Customer
- Gets a WhatsApp message when ready with an invoice link — no app needed.
What changed in operations
- Customers know instantly when their order is ready.
- Staff find orders directly by rack color and number.
- Every outstanding balance is recorded and visible to the owner.
- The owner follows the whole laundry from his phone.